Locked out of andalucia.com

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red sunset

Locked out of andalucia.com

Postby red sunset » Sat Aug 12, 2017 11:57 am

Had to open a new account in order to ask, has anyone else been locked out of Andalucia.com
I know my user name kexon I've had it since 2004 i think, but all of a sudden I cannot log in and I cannot change my password because the system will not allow my email address.
Any suggestions on what I can do to retrieve my old account Kexon :think:

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Paulinmalaga
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Re: Locked out of andalucia.com

Postby Paulinmalaga » Sat Aug 12, 2017 12:17 pm

Have you tried messaging or mailing "ADMIN"......They should be able to help

red sunset

Re: Locked out of andalucia.com

Postby red sunset » Sat Aug 12, 2017 12:40 pm

Hi
Thanks for the reply.
Yes tried that a week ago, no reply yet.
I think El cid made a comment about the administrators not replying to emails some time ago.
Just do not know how to sort this out.

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Paulinmalaga
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Re: Locked out of andalucia.com

Postby Paulinmalaga » Sat Aug 12, 2017 12:46 pm

Well if ADMIN don't bother responding to you I'd ask El Cid if he could help??

Miro
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Re: Locked out of andalucia.com

Postby Miro » Sat Aug 12, 2017 2:40 pm

I got locked out a while back. No attempt to contact anyone to do with A.com resulted in any assistance at all :thumbdown:
Don't worry about what people think, they don't do it very often

"Acquiring a dog may be the only opportunity a human ever has to choose a relative," Mordecai Siegal 1935-2010.

Mariacristina
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Re: Locked out of andalucia.com

Postby Mariacristina » Sat Aug 12, 2017 3:49 pm

I was locked out a little while ago because my password was no longer accepted . . . fortunately user name and email address OK, Had to wait for a new password which is too complex to remember (at my advanced age) but I just have to look it up each time . . . . must get it tattooed onto the back of my hand. Be patient . . . Sid will resolve the problem . . . he always does. Worth his weight in gold is Sid!

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andalucia
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Re: Locked out of andalucia.com

Postby andalucia » Sat Aug 12, 2017 4:35 pm

Hi Red / Kexon,

The account with username 'kexon' is active.
When you say 'locked out' what exact message do you get?
Have you tried resetting the password?

Apologies that you had to set up a new account to message us.
There are no PM's waiting in the 'andalucia' account and no emails waiting in the forums @ andalucia.com so don't know what went wrong.
Thanks El Cid for tipping us off.

Admin

red sunset

Re: Locked out of andalucia.com

Postby red sunset » Sat Aug 12, 2017 5:34 pm

User name Kexon
will not accept password,(You have specified an incorrect password. Please check your password and try again. If you continue to have problems please contact the Board Administrator).
Cannot use the forgot password because my email is not recognised

maureenscot
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Re: Locked out of andalucia.com

Postby maureenscot » Sun Aug 13, 2017 9:14 pm

I have had to change my username. I was out of the forum for a long time as no amount of contacting admin got a positive response. The 'change your password' did not work. I tried about 20 times and gave up. Then I just reregistered with new username and password.

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andalucia
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Re: Locked out of andalucia.com

Postby andalucia » Mon Aug 14, 2017 9:11 pm

Kexon,

We have used the public 'I forgot my password' form with you username 'kexon' and the email you have associated with this account. (k********2@yahoo.com.

It has sent a new password to this email address. We trust you still have access to this email account.

If you need to contact us privately to change the email associted with this account, use the 'Contact us' button at the foot of this page.
We tested it and it was working ok. You can also email us at forums @ andalucia.com

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andalucia
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Re: Locked out of andalucia.com

Postby andalucia » Mon Aug 14, 2017 9:47 pm

Dear Maurinescott
Sorry to hear you tried about 20 times and gave up.
We normally check for messages every other day but it sometimes runs to a few days if we are busy.
We are not sure what went wrong, but we certainly don't have messages piling up unanswered.

Member can use the 'Contact us' button at the foot of this page.
We tested it and it was working ok. You can also email us at forums @ andalucia.com

Miro
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Re: Locked out of andalucia.com

Postby Miro » Mon Aug 14, 2017 11:59 pm

So why did I never receive any reply? I was locked out for about ten days, sent messages every day, but never got a response. I even managed to find a 952 number to call - but never got any answer.

And by the way - where were admin when the lack of notifications fiasco was going on? Nobody bothered to explain or try to assist:
viewtopic.php?f=35&t=37499&start=60
Don't worry about what people think, they don't do it very often

"Acquiring a dog may be the only opportunity a human ever has to choose a relative," Mordecai Siegal 1935-2010.

maureenscot
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Re: Locked out of andalucia.com

Postby maureenscot » Tue Aug 15, 2017 7:49 pm

Thanks Andalucia. This was over a period of weeks. I did get a response pointing me to the 'change your password' bit. When you are trying it from our side, it doesn't matter how many times you fill in the forgot password thingy, it just does not work.

red sunset

Re: Locked out of andalucia.com

Postby red sunset » Thu Aug 17, 2017 10:15 am

Hi
Tried the contact admin tab but to date no reply.
Anyway please send the email you sent to a very old yahoo mail account to the email attached to this account k*n*c*n@*****.com
Thanks


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