ashtondav wrote:Does anyone know if Malaga Goldcar and Firefly have improved? I've not used them for two or three years but a friend has used them several times over the last year with no problems or even charges for dents in the case of Goldcar.
Can anyone update?
Goldcar ripped me off last year, they did the same with some other guys I met on that trip. It was the first time I rented in Malaga and I only checked reviews on Carthrawler (big mistake).
They said if I didn't get additional coverage they would charge me for anything including dents from stones or clutchburn and I was too tired to think through how realistic their claims were. The additional insurance was like 200 EUR I believe.
I ended up with a bad, unclean car that possibly gave me fleas (I had a sweater in the back seat for the week and the first time I used it I got the most unpleasant surprise).
A few days into the trip a warning light came on. I called them up and asked what the problem was and they told me to get back and I would get a new car. So I did. I had to wait for about 1 hour in line, listening to some VERY angry customers who apparantly had been waiting for a VERY long time. When a technician finally came to see me he was upset that I even bothered him with something as simple as a warning light. He told me that I should take off. I said kindly that I did what I had been asked and I want them to either fix the car or get me a new one. So he fixed it and they gave me a reimbursement for the gas. How nice.
When I returned the car they didn't even bother to check it. I was told to park it straight into the line where you pick up the car. So much for their "clutchburn insurance".