Endesa Online

Do you have a query on how to get things done in Andalucia, where to find things, who to call? Find out by posting and hear about others experiences.
Alan-LaCala
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Endesa Online

Postby Alan-LaCala » Tue Jan 24, 2012 5:58 pm

For a variety of reasons to do with Correos, we have not had an electricitry bill since April 2010. Not a major problem as the money is still taken from the bank every 2 months and seems to be about right.

However now that the Town Hall have given our little street a proper name there is a good chance that bills will be delivered if Endesa have the new name.

A friend told me about Endesa Online and I have just gone onto the site to stumble at the first hurdle. The first thing they want for registation in a UPDC. Nowhere on my bill is there something marked UPDC.

I have a Actividad económica (CNAE), a CUPS, a Contrato acceso, a númera de contedor, and a Factura no.
Anyone any idea what a UPDC is?

Thanks.

Alan
Remember that everything that Fred Astaire did, Ginger Rogers did too; except she did it backwards and wearing high heels!

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gerryh
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Re: Endesa Online

Postby gerryh » Tue Jan 24, 2012 6:11 pm

Hi Alan
I think you might have a problem.
When I signed up to the online service I needed details from my last bill. Previous bills weren't any use.
Cheers
Gerry
Gerry Harris

Beachcomber
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Re: Endesa Online

Postby Beachcomber » Wed Jan 25, 2012 12:17 am

UPDC is the same as CUPS.

If you go to this registration page:

Endesa registration

and click on 'Help' next to the UPDC field it shows that it is the same as the CUPS number.

Where it asks for 'Bill number' the help section states that it can be any bill number issued under that contract.

Alan-LaCala
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Re: Endesa Online

Postby Alan-LaCala » Wed Jan 25, 2012 3:56 pm

Thanks (as always) Beach.

Alan
Remember that everything that Fred Astaire did, Ginger Rogers did too; except she did it backwards and wearing high heels!

Calahonda52
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Endesa Online: valid tax number

Postby Calahonda52 » Mon Jul 02, 2012 10:48 am

Tried to sign up last week for the online service and it rejected the online form because
" the field identification must be a valid tax identification number "

I tried it through the link posted earlier and the newer one
http://www.endesaonline.com/EN/Hogares/

I have tried my:
Passport number
NIF number as shown on the last bill
NIE number which has the format 'letter dash 7 digits dash letter' eg: A-1234567-B
( I tried dropping the dashes but to no avail.)

Just wonder what am I missing.
Thanks

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Martin Page
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Location: Chiclana de la Frontera - Costa de Luz

Re: Endesa Online

Postby Martin Page » Mon Jul 02, 2012 11:30 am

I have given up trying to register with Endesa online I have atempted it 3 times now and failed. I have 3 user account names ... with the same pasword that wont let me in saying there is no user with tha name.
So i try to register again with the same user account name then it tell me that there is already a user with that name - DoH !

Beachcomber
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Re: Endesa Online

Postby Beachcomber » Mon Jul 02, 2012 1:23 pm

Try completing a help request. They are actually very helpful:

http://www.endesaonline.com/ES/Hogares/oficinaonline/formaltaoficinaonline1.asp

Click on ¿Necesitas ayuda?

beowulf
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Re: Endesa Online

Postby beowulf » Sun Nov 18, 2012 9:17 pm

I found on another forum that you actually have to chose the option "Passport" with your NIE number! I used the form "YxxxxxxxM" and it seems to work. Very intuitively, isn't it! :thumbup:

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malagaman2005
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Re: Endesa Online

Postby malagaman2005 » Mon Nov 19, 2012 9:30 am

On a similar vein, I registered on line last year and have always received my bills via email but didn't receive last months although the money was taken out of my account as usual, has anybody else not had theirs or is it just me?
" If at first you don't succeed then skydiving is not for you"

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country boy
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Re: Endesa Online

Postby country boy » Mon Nov 19, 2012 11:12 am

MM I didn't get one either ( notification thereof) but when I looked at my account the bill was there...they just hadn't told me! :silent:

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malagaman2005
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Re: Endesa Online

Postby malagaman2005 » Mon Nov 19, 2012 12:34 pm

Good thinking Country boy, I've just logged into my account, and my details were shown confirming it was my account but when clicking on 'list bills' or 'last invoice' just a blank page :thumbdown: so I'm presuming just a glitch on yet another crap spanish website :roll:
" If at first you don't succeed then skydiving is not for you"

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Donz.
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Re: Endesa Online

Postby Donz. » Tue Nov 20, 2012 9:26 am

gotta say I also experienced this at the end of last year when I tried to register but I have just logged back in and looks present and correct! I want to increase my potencia so have just sent them a query..... lets see what happens!

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malagaman2005
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Re: Endesa Online

Postby malagaman2005 » Tue Nov 20, 2012 10:35 am

Appears to have sorted itself out and I managed to get on line and check my bill :clap:
" If at first you don't succeed then skydiving is not for you"


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