hi all been a while since i last posted had reason to cancel my landline with telefonica so below is what i had to do from the uk, it may be useful for others:-
For Telefonica from uk, call them on +34 699 991004 and when you hear the pre-recorded message just say English(this did not work for me and had to ask the Spanish operator in Spanish to speak to someone in english) ). If a Spanish Operator answers then simply ask for someone who speaks English and then they put you through.
You will need your Passport / NIE whichever the contract is held in, the name the contract is in and the landline number and you will need to make a pre-recorded message as they changed the rules concerning cancellations.
you get prompted for the message by the operator basically tells you when to say your name, landline number and nie or passport number whichever it was set up with, then at the end you get a reference number for the cancellation
hope this helps someone in the future
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