For a few months, we have been unable to get incoming telephone calls. I'm thinking something was damaged in the storms.
The phone rings but noone can hear us. We also cannot dial out so cannot ring 1004.
We tried from a mobile but noone speaks English so Movistar just hang up.
We went to the local office who won't help because they are only a reseller, no customer service facilities.
Any ideas how to get this fixed?
Second option, how can I cancel?
Problem Movistar line
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- Resident
- Posts: 736
- Joined: Mon Apr 15, 2013 9:03 pm
- Location: Estepona
Re: Problem Movistar line
HI
You have to ring 1004 and when they answer in Spanish say "English please". If took us approximately 25 minutes this morning to get through to an english speaking person . Every time you hear a spanish voice just repeat "english please". It does work eventually.
David
You have to ring 1004 and when they answer in Spanish say "English please". If took us approximately 25 minutes this morning to get through to an english speaking person . Every time you hear a spanish voice just repeat "english please". It does work eventually.
David
Re: Problem Movistar line
As above, I cannot ring out.
The alternative number from other networks does not have English speakers it seems ( even if you ask in Spanish, they say no English speakers here.)
The alternative number from other networks does not have English speakers it seems ( even if you ask in Spanish, they say no English speakers here.)
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- Resident
- Posts: 736
- Joined: Mon Apr 15, 2013 9:03 pm
- Location: Estepona
Re: Problem Movistar line
Hi
My friend phoned from her Spanish Mobile to 1004 and got through this morning evetually to an english speaking person. You just have to keep on trying!!!!!!!!!
David
My friend phoned from her Spanish Mobile to 1004 and got through this morning evetually to an english speaking person. You just have to keep on trying!!!!!!!!!
David
Re: Problem Movistar line
Another much easier way is to message them on Facebook or via Messenger. If you type in English they answer in English. Never a problem for me and they answer pretty quickly. They will need your details - this is what they sent me when I messaged them "May you please send us your data through private message (NIF/NIE/Passport and phone no.) so we can check it and help you? Thanks." They'll want the ID you used when you set up the account , here is the link https://www.facebook.com/movistar.es/ Hope that helps. If you phone from a different mobile you have to ring 699991004
A man likes his wife to be just clever enough to appreciate his cleverness, and just stupid enough to admire it
- spanish_lad
- Andalucia Guru
- Posts: 6218
- Joined: Fri Apr 15, 2005 10:13 pm
- Location: Alhaurin el Grande since 99, cartama campo since 2022
Re: Problem Movistar line
Movistar via facebook? Wow.. I would never of thought that
The few times that ive had to report an error ive always done it through my 'mi movistar' app on my phone.
The few times that ive had to report an error ive always done it through my 'mi movistar' app on my phone.
Alhaurin el Grande since 99, working at the airport since 2011.
Re: Problem Movistar line
Seems the way things are going these days. If they have a Facebook or Twitter account most companies are quick to respond. I'm not great at using twitter and seldom do but I contacted a bank once and got immediate response.
A man likes his wife to be just clever enough to appreciate his cleverness, and just stupid enough to admire it
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