SmartDNSProxy not working

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El Cid
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SmartDNSProxy not working

Postby El Cid » Sat Jul 06, 2019 9:50 pm

I seem to be blocked from some UK websites and all of the UK catchup services.. Anyone else having a problem?

Sid

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Re: SmartDNSProxy not working

Postby northandsouth » Sat Jul 06, 2019 9:59 pm

OK this end. Sometimes I have to repeatedly kick start certain iPlayer programmes but everything works......so far

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gerryh
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Re: SmartDNSProxy not working

Postby gerryh » Sat Jul 06, 2019 11:18 pm

Had the problem yesterday when trying to use iPlayer. Haven't tried today.
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Re: SmartDNSProxy not working

Postby firsttango » Sun Jul 07, 2019 6:40 am

All working as normal here, but as North and South says sometimes iPlayer takes a couple of attempts to pick up the stream. But not so much recently as when they sent out their new updated list of DNS servers I changed mine for different ones and have found an improvement and also 4k UHD streams load much quicker.

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Re: SmartDNSProxy not working

Postby casita-bonita » Sun Jul 07, 2019 10:37 am

Just tried bbc1 live on iplayer and working ok.
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Bob

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Wicksey
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Re: SmartDNSProxy not working

Postby Wicksey » Sun Jul 07, 2019 11:05 am

firsttango wrote:All working as normal here, but as North and South says sometimes iPlayer takes a couple of attempts to pick up the stream. But not so much recently as when they sent out their new updated list of DNS servers I changed mine for different ones and have found an improvement and also 4k UHD streams load much quicker.
I never got notification that they had changed and spent about an hour on their chat line when all I needed was to change the server. BBC is working ok for me today.

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Re: SmartDNSProxy not working

Postby El Cid » Sun Jul 07, 2019 11:10 am

What DNS numbers are you both using? They just gave me 23.21.43.50 and 54.183.173.10

They don't work either!

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Re: SmartDNSProxy not working

Postby casita-bonita » Sun Jul 07, 2019 11:16 am

185.93.3.163 and 35.178.60.174. Havent changed them for a long time. And I haven't received any notification of the new server addresses.

FWIW tvplayer is working ok too.
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firsttango
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Re: SmartDNSProxy not working

Postby firsttango » Sun Jul 07, 2019 11:32 am

Here is the notification of the updated server addresses they sent me on 18th June. Handy to have.

Sid.........I am currently using Atlanta and Switzerland and as above working well for me.


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Re: SmartDNSProxy not working

Postby casita-bonita » Sun Jul 07, 2019 12:00 pm

There is a list of servers here https://www.smartdnsproxy.com/Servers. However it's not datestamped nor it seems complete. The default UK vpn server in their app is canterbury, which isn't included in this list.
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Bob

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firsttango
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Re: SmartDNSProxy not working

Postby firsttango » Sun Jul 07, 2019 12:21 pm

That is the old original list that has been at their website for years. The list which I posted above was updated on 18th June 2019. I would be inclined to choose from that. It is also to be found here

https://support.smartdnsproxy.com/custo ... CI3U981pdQ

casita-bonita
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Re: SmartDNSProxy not working

Postby casita-bonita » Sun Jul 07, 2019 1:18 pm

Thought that may be the case since there is no date on it. Although the two i use are still current. Maybe i should send them a mail and get it corrected.
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Bob

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Re: SmartDNSProxy not working

Postby Wicksey » Sun Jul 07, 2019 2:01 pm

It must have been June when I changed mine. I am using Sweden and Switzerland. I was using Spain but was told to change that to Sweden. The Swiss one is 81 17 17 170 which I haven't changed since setting it up.

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Re: SmartDNSProxy not working

Postby gerryh » Sun Jul 07, 2019 4:34 pm

Just changed mine to the Madrid one 185.93.3.163 and now working OK.
Contacted support and was told the one I was using had been removed and I needed to use a new one.
No apology for not informing me that there had been a change.
Not impressed.
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Re: SmartDNSProxy not working

Postby markwilding » Sun Jul 07, 2019 6:47 pm

firsttango wrote:Here is the notification of the updated server addresses they sent me on 18th June. Handy to have.

Sid.........I am currently using Atlanta and Switzerland and as above working well for me.

Nice one, working much better now

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Re: SmartDNSProxy not working

Postby El Cid » Sun Jul 07, 2019 9:46 pm

Thanks guys.. that gives me plenty of options to try.

It was working fine until I changed my fibre contract. When I checked my DNS settings it seems that Movistar reset the DNS to their defaults.

Smarty support are being very helpful and have asked for lots of screenshots so I will do that in the morning.

One other problem I have had for some time is that some sites default to the Smarty page as they don’t like the security certificates that they are getting when I connect. It happens with the bbc sites and the Daily Mail amongst others.

Very odd!

Sid

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gerryh
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Re: SmartDNSProxy not working

Postby gerryh » Sun Jul 07, 2019 10:38 pm

El Cid wrote: One other problem I have had for some time is that some sites default to the Smarty page as they don’t like the security certificates that they are getting when I connect. It happens with the bbc sites and the Daily Mail amongst others.

Very odd!

Sid
Support told me to clear my cache and delete my cookies for the site I was trying to access to cure that problem.
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firsttango
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Re: SmartDNSProxy not working

Postby firsttango » Mon Jul 08, 2019 8:03 am

Sid, I had exactly that issue once and solved it by clearing browser history, rebooting router and then re Validating IP.

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Re: SmartDNSProxy not working

Postby markwilding » Mon Jul 08, 2019 10:14 am

I also get these problems from time to time. when I'm directed to the DNS server's page when I log on to a BBC website page, it usually means the IP needs revalidating.
Switching off equipment also usually helps, especially the Fire TV.

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Re: SmartDNSProxy not working

Postby El Cid » Mon Jul 08, 2019 11:30 am

I'm getting somewhere. It seems that the problem lies in the router and it's ability to apply the Smart DNS settings to devices connected by wifi.

If I change the individual devices to manual DNS it works fine. The reason I used the router originally was because not all devices allowed manual DNS. The main culprit was NOW TV but I dont use that now so I will go back to manual settings.

I have passed on a load of info requested by support and will see what they have to say.

I will worry about the odd site getting blocked after I have sorted out the basic problem and try the various options that bhave been suggested.

Thanks

Sid


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