Complaints book

Information and questions about the Law in Spain and Andalucia.
Manchesteral
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Complaints book

Postby Manchesteral » Sat Apr 29, 2017 7:48 pm

I apologise if this is a stupid question but I really don't know the answer, if someone is renting out property preumably within a legal framework, do they have to keep a complaints book?

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costakid
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Re: Complaints book

Postby costakid » Sun Apr 30, 2017 10:10 am

I am sure if its a business they have to keep one.

ashtondav
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Re: Complaints book

Postby ashtondav » Sun Apr 30, 2017 5:09 pm

Yes, they must have a complaints book available.

Miro
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Re: Complaints book

Postby Miro » Sun Apr 30, 2017 6:53 pm

If it's a private apartment rental, even if it's legal, it's not a "business", so no need for a complaints book. I think there's full info posted somewhere here about the new tourist rental laws and the requirements, and I'm pretty sure it doesn't include a complaints book.
Don't worry about what people think, they don't do it very often

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Trooperman
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Re: Complaints book

Postby Trooperman » Mon May 01, 2017 9:08 am

We've now stopped renting out and indeed have moved house (aka downsized)! But, as a "rural" rental, operating from 2003 up to 2016 with an Andalucian Tourist Board licence, we were NOT required to have a complaints book.

Don't forget that what people refer to as the "new" rental law, was a law introduced to regulate rental activity in villages, towns and cities, in the knowledge that there were existing rules for rural properties which, as I say, did not require a complaints book.
nil illegitimum carborundum

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anis
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Re: Complaints book

Postby anis » Tue May 02, 2017 8:07 am

I agree with Trooperman and Miro. I have had VTAR licences for years. Renting in this manner is not a business. We have never been requested to provide a complaints book, only fire extinguishers, medical box etc.,

Manchesteral
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Re: Complaints book

Postby Manchesteral » Wed May 03, 2017 8:48 pm

Thanks for the replies, Al.


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