anyone taken an item back to IKEA and got their money back?

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olive
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anyone taken an item back to IKEA and got their money back?

Postby olive » Tue Sep 26, 2017 11:36 am

We bought a cooker (gas hob and electric 13A oven) from IKEA some months ago. We had it delivered to the local heating company for conversion to butano (not even included in the price despite it clearly being made to order). There is an issue with one of the burners not working and another puts soot deposits on the base of pans. Those issues probably aren't the fault of IKEA.

A far bigger issue is the prime reason for buying the cooker was the large electric oven that runs off a 13A socket. It would be expensive and messy to have a 16A supply wired in so that ruled out just about everything else. The performance of the oven is dismal. It takes ages to reach temperature as indicated by the thermostatic light going off. We are convinced the temp is low thereafter as things just don't cook properly. There is a fan that operates too that rattles the back of the cooker.

Despite not using it that much ( we have an all gas cooker elsewhere in the house) we have had it some time. circa a year

We don't want it fixing , ideally just getting our considerable money outlay back. Lost cause or a good chance? Anyone have any experience of IKEA refunds.

BENIDORM
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Re: anyone taken an item back to IKEA and got their money back?

Postby BENIDORM » Tue Sep 26, 2017 12:06 pm

Olive,
We did take an item back to the Seville branch of Ikea awhile back, it was faulty, they didn't have the same item in stock so refunded in full and gave us a voucher for a free breakfast...
I doubt that they will consider refunding etc after 12 months, but worth a try..ask ....

It should tell you the terms of return on your receipt...

Regards,
Gordon

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Wicksey
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Re: anyone taken an item back to IKEA and got their money back?

Postby Wicksey » Tue Sep 26, 2017 2:10 pm

Their website does say you can return good up to a year after buying. Perhaps you could email them first? When I refitted our kitchen there was a couple of issues with some items once we got it unpacked (too large to put in the car and take back) and I emailed them and they gave me a 100€ voucher as compensation.


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