In almost all other EU countries there are no passport controls between borders. Do business between any of them and the UK and you Queue for an hour.
Complain and send an email demanding improvements.
http://www.abc.es/20120430/espana/abci- ... 01336.html
Schengen seemed a good idea, problem is the likes of France, Spain, Greece etc like to opt out when it suits them, it seems the free flow of people into your country is not always such a great idea. Like Katy, I have more things to be worried about than a few visitors having to wait to enter UK, we're not a Schengen country, they best get used to it. I certainly won't be writing.