Firefox crashing

[chrissiehope]

Just tried to start Firefox as usual each morning, and it keeps showing a warning that it has crashed. I tried restarting Firefox, then restarting the pc, neither of which worked. I then uninstalled it, and downloaded a fresh one, installed that, but I'm still getting the same message.

What next...?

(Windows XP3)

[Enrique]

Hi chrissiehope,

Firefox facts............

Firefox version 52 will be the last complete update for Windows XP..........so you need this version

Firefox security updates for XP and Vista users will continue until September 2017

a final support end date will be announced based on the number of users still on Windows XP


You real must bin XP..........

[Paulinmalaga]

https://support.mozilla.org/en-US/kb/fi ... windows-xp

[Enrique]

Chrissihope.
You may want to try this one..............

https://www.mozilla.org/en-US/firefox/organizations/

[Paulinmalaga]

You could try and older version of Firefox
http://www.oldapps.com/firefox.php?system=windows_xp

[chrissiehope]

Enrique - that link says it's for organisations...?

Paulinmalaga - they're very old versions - I was running v.52 yesterday wothout any problems...reading the support page, I have XP3, so it should work OK

[Enrique]

Hi chrissiehope,

". I then uninstalled it, and downloaded a fresh one"

So you downloaded version 52 and install that.........

[Paulinmalaga]

Did you install any new software yesterday?

Check for malware

[Enrique]

Hi chrissiehope,

"Windows XP/Vista/Server 2003 are no longer supported by regular Firefox releases. These users should migrate to ESR 52."

You can give it a try............

While your mind is focused ..........why are you using XP....if its for some special software that only runs on it, what happens if the system goes pop tomorrow........is it backed up Can you get replacement parts for a very old system

Use your Windows 7 system for day to day stuff...............

[chrissiehope]

paulinmalaga - no, I didn't download anything yesterday & I ran malwarebytes this morning (as usual) & it came up clear

enrique - I downloaded the ESR version. I'm still using XP because I haven't had time to change everything over, and yes, there are programs that won't work on W7. I back up every now & then, usually I remember when I've spent a long time doing something, such as graphics.. I will get round to using W7 on a more regular basis, but I do find it frustrating to use so it takes me much longer to do anything...

[Paulinmalaga]

So how did the ESR version work out for you?

[chrissiehope]

It didn't that was the one I had already downloaded, which also crashed. I am now using Palemoon, but every time I click on a link in an email, it tries to open a page in Firefox, so I have to copy the link & paste it into a Palemoon page.
As well as running Malwarebytes this morning, I ran Ccleaner this afternoon. I'm hoping that tomorrow might bring a miraculous recovery, but I'm not holding my breath

[Enrique]

Hi chrissiehope,
Set Palemoon as your Default Browser...........then any links will open in this Browser............

[chrissiehope]