Endesa billing

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TorreDelAguila
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Endesa billing

Postby TorreDelAguila » Mon Jan 27, 2014 3:59 pm

Our Endesa bill at the start of January this year gave us something of a surprise. We're 21DHA (dual tariff - P1 Punta, P3 Valle), and our usage normally splits 20:80 between the two.

The billing total (total number of kWh) was correct, but the split was roughly 50:50 - and therefore hugely expensive!

We tracked the problem down to our meter, which is a fairly recent "smart" Actaris ACE6000. The meter displays the current date, and then the time. The time clock was 9 hours out . . . which makes a nonsense of trying to minimise "peak" usage!

We alerted Endesa, not made easy by
1: The On-line Office not being able to transmit messages for the first two weeks of January;
2: Their customer service telephone not being answered, or (deliberately?) cutting off;
3: Their Nerja office's attempt to sort the bill being completely unsuccessful.
Last week, the website was running again, took our Claim, but was unable to display recent bills.
Plus ca change there, then.

So, if you're on Dual Tariff (dH), it might be worth checking your meter's time now and again.

On our meter, the time is, according to the manufacturer, set (and kept accurate) by EITHER the meter being synchronised to the mains supply, OR running on its own crystal clock, OR . . . guess what . . . being set remotely. Now there's a thing. Mysteriously, the time error has now corrected itself, having been there for 1-2 weeks.

___________

Also, we notice on Endesa bills that an Impto.Electricidad (electricity tax) of approximately 5% is levied on the bill: xxx.xx EUR x 1,05113 x 4.864% on our latest.

OK, a Spanish Government green/energy tax. Fair enough. But Endesa than slap 21% IVA on this tax as well.

Since when did was IVA/VAT payable on national taxes ? And is this item something that Endesa render to the national coffers?
Last edited by TorreDelAguila on Wed Mar 19, 2014 12:31 am, edited 1 time in total.
Chris

El Cid
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Re: Endesa billing

Postby El Cid » Mon Jan 27, 2014 4:02 pm

TorreDelAguila wrote:
Since when did was IVA/VAT payable on national taxes ? And is this item something that Endesa render to the national coffers?
Useful advice about the SMART? clock but as for the taxes it has always been like that.

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gerryh
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Re: Endesa billing

Postby gerryh » Mon Jan 27, 2014 4:21 pm

TorreDelAguila wrote: We tracked the problem down to our meter, which is a fairly recent "smart" Actaris ACE6000. The meter displays the current date, and then the time. The time clock was 9 hours out . . . which makes a nonsense of trying to minimise "peak" usage!

I'm on dual tariff with Endesa.
Just checked my smart meter, no date or time displayed. Just the L1 and L3 readings. :think:
Cheers
Gerry
Gerry Harris

TorreDelAguila
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Re: Endesa billing

Postby TorreDelAguila » Mon Jan 27, 2014 8:27 pm

Hi Gerry,

There seem to be lots of different models of smart/electronic electricity meters installed by Endesa, some smarter than others.

Our meter (3-phase) has a single display, and a single 'D' button which can be pressed to scroll the display through numerous readings.
http://mercador.ro/oferta/contor-trifaz ... DWhNh.html
The first is Date, a second hit of the button shows Time, and so on. Annoyingly, although you can pull up the Total Units Consumed, there's no way to display the two tariff usages, unless you're equipped with a plug-in meter-reading unit.

Endesa choose to leave these meters thus installed and programmed. Personally, I would have thought that a consumer would have the legal right to be able to read their own meter - not least for checking purposes. Not so here. Endesa have ignored numerous requests by many of us in the area to leave their meters displaying this essential data.

If you have a meter you are able to read, then you are very lucky.
Chris

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Re: Endesa billing

Postby gus-lopez » Tue Jan 28, 2014 9:58 am

Yes the 'electricity tax ' is no different to the 'fuel tax' or 'tobacco' tax', on which iva is added after . Same in UK as well.
Don't forget that when you win the lottery now & it is over 2500€ , not only have you paid 'lottery tax' when buying the ticket but 20% of the prize is withheld as 'winners tax' . :lol:
Todos somos Lorca.

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Re: Endesa billing

Postby John & Kath » Wed Jan 29, 2014 10:19 pm

gerryh wrote:
TorreDelAguila wrote: We tracked the problem down to our meter, which is a fairly recent "smart" Actaris ACE6000. The meter displays the current date, and then the time. The time clock was 9 hours out . . . which makes a nonsense of trying to minimise "peak" usage!

I'm on dual tariff with Endesa.
Just checked my smart meter, no date or time displayed. Just the L1 and L3 readings. :think:
Cheers
Gerry
My smart meter also on dual tariff with Endesa is running 1 hour slow don't know whether that's good or bad.
COSTA ESURI RESIDENTS ASSOCIATION

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TorreDelAguila
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Re: Endesa billing

Postby TorreDelAguila » Fri Jan 31, 2014 8:57 am

Hi John & Kath,

Endesa meters should always display correct time in Winter. During Summer ("EST") time, the clock will appear 1 hour slow, as they aren't 'put forward'.

So that you don't accidentally consume electricity in hours that are 'peak', Endesa specify in their tariffs that Punta & Valle have two different timings, according to season.

Our tariff specifies Valle as 2200-noon for Winter, 2300-1300 for Summer.

So, my understanding is that, in Winter, your meter should display the correct time. This certainly applies to recent electronic meters. Some older meters had a separate time clock, which was connected to the main meter, and "switched" the tariffs. There have been reports (from the UK) that a vast number of electricity meters are set to the incorrect time, due to lack of maintenance, battery and power failure, etc., leading to incorrect billing. Always worth checking.
Chris

TorreDelAguila
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Re: Endesa billing

Postby TorreDelAguila » Fri Feb 28, 2014 7:25 pm

The latest on being over-billed by Endesa (following a dual-tariff meter time-display fault):

We submitted a claim, giving Endesa correct usage/split figures. No response, no credit, no new bill. But they marked the Claim off as "resolved".

Submitted second claim. Ditto. Marked off as "resolved", no other response.

Third claim submitted. Ditto. Also marked off as "resolved", and no other response.

Today, submitted fourth claim, but added that if we did not receive an immediate satisfactory response, the matter would be passed to the Regional Consumer Office. Result? Within a couple of hours, a personalised e-mail say that the credit would be included on our next bill.

Why the hell not get it right FIRST TIME ? Answers on a postcard, please.
Chris

TorreDelAguila
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Re: Endesa billing

Postby TorreDelAguila » Wed Mar 19, 2014 12:38 am

Latest sorry tale is that a new bill has arrived...but...you've guessed...no credit, no adjustment, nothing to correct the earlier error.

Have therefore informed Endesa by e-mail that we have instructed our bank to allow no further payments to them until they respond satisfactorily to the billing error.

Awaiting response.
Chris

eazbak
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Re: Endesa billing

Postby eazbak » Wed Mar 19, 2014 6:25 am

Be careful, the response to not paying any more bills will eventually be the electric being cut off.I don't think not paying the bills is a good idea.

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Re: Endesa billing

Postby swerve » Tue Jul 08, 2014 7:26 pm

Yes beware here is a post by peter.
Hope you don't mind me copying and pasting peter.

Re: Electric Meter and water meter
by peteroldracer on Thu Jul 03, 2014 8:15 am

There is an unfinished house behind ours that has passed from owner to owner through the family. The current owner had the electricity cut off a couple of years ago, presumably to avoid paying meter rental, and has now been told it will cost 3500€ to reconnect, due to new regulations about twin underground feed tubes and so on.
It always seems imposible until its done. Nelson Mandela


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