car hire

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Cádiz
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car hire

Postby Cádiz » Tue Oct 12, 2021 8:12 pm

Person hires car through EasyJet/Car Trawler hires car for 9 days 10,00 to 10.00 with company Del Paso Malaga.
Pays total cost upfront on day contract agreed... the car for next week....
Now realizes flight not arrive until 12.30 because of some error somewhere so pick-up be 1 pm ish.
Contacts all parties to change times and refused as contract expires if more than 2 hours late for pick-up and no refund...

I have my own views but will ask opinion here first...
Advise welcome Thanks...

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chrissiehope
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Re: car hire

Postby chrissiehope » Tue Oct 12, 2021 10:44 pm

Del Paso should be avoided like the plague :-(
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daveboy
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Location: Costa Del Sol

Re: car hire

Postby daveboy » Wed Oct 13, 2021 7:47 am

Del Paso are scammers and try it all the time. First call should be your card company and you will definitely get a full refund. That is sharp practice at its worst.

Pamela1
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Location: Co Durham/ Granada Province

Re: car hire

Postby Pamela1 » Wed Oct 13, 2021 8:27 am

I have used Del Paso twice in the past and no problems but i consider i had a lucky escape.Since reading about cards being cloned and other scam problems i avoid them, too many negative reports..They don't seem to care about building customer relationships, repeat business or infact damaging reviews.They are rip off merchants who are best avoided.

qe2ex
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Re: car hire

Postby qe2ex » Wed Oct 13, 2021 11:24 am

daveboy wrote: Wed Oct 13, 2021 7:47 am Del Paso are scammers and try it all the time. First call should be your card company and you will definitely get a full refund. That is sharp practice at its worst.
Hopefully that works out for op, but I'm curious on what grounds. If the contract says pickup within two hours of appointed time or no refund, and that it is not an illegal contract, on what grounds would the card company allow the charge back? I don't think rental company being [d]icks about it qualifies unfortunately.


OP, is it your error, or is it a involuntary schedule change by the airline? In the latter case, I'd be much more hopeful about a favourable outcome with
card company, regardless of protests from rental company.

Cádiz
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Re: car hire

Postby Cádiz » Wed Oct 13, 2021 8:24 pm

My point really is that the total cost was paid in the day of booking from day/time 00/00 why would there be a late charge on a product already paid for in full with receipts from invoice + card info... the contract was complete so in my view if car paid for should be available...

Pamela1
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Location: Co Durham/ Granada Province

Re: car hire

Postby Pamela1 » Wed Oct 13, 2021 11:32 pm

What were the terms of the booking? Could the booking have been canceled?

Cádiz
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Re: car hire

Postby Cádiz » Wed Oct 13, 2021 11:57 pm

yes....

Pamela1
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Location: Co Durham/ Granada Province

Re: car hire

Postby Pamela1 » Thu Oct 14, 2021 7:28 am

Ok, so i hope the op canceled the booking after they refused to change the pick up time and got their refund...

Cádiz
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Location: Cadiz

Re: car hire

Postby Cádiz » Thu Oct 14, 2021 8:07 am

The original booking cost was €122... the car cost today €440 so the company wanted difference...
They eventually reluctantly allowed the change after Easyjet contacted them several times i was told...
I do not give up too easy as 3 parties involved Easyjet/Car Trawler/Del Paso...

ashtondav
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Location: Northampton Frigiliana

Re: car hire

Postby ashtondav » Fri Oct 15, 2021 11:18 am

Delpaso also have in their small print the requirement for an International Driving Permit. This is entirely unnecesary from a legal point of view.

But if you turn up without a IDP you have to buy their rip off insurance. Turn up with an IDP and reject their insurance and they are slightly less than happy

Pamela1
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Posts: 1982
Joined: Wed Jan 08, 2014 3:30 am
Location: Co Durham/ Granada Province

Re: car hire

Postby Pamela1 » Fri Oct 15, 2021 11:57 am

Best answer is...Just don't be tempted by their cheaper rates and avoid them..The saving isn't worth the hassel or stress..

Cádiz
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Re: car hire

Postby Cádiz » Fri Oct 15, 2021 1:47 pm

Pamela,
Thanks for that as i just thinking the same after all the comments i seen here...

Regards....


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