Last minute ferry change

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olive
Andalucia Guru
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Joined: Wed Oct 12, 2005 7:13 pm
Location: Poniente, Granada

Last minute ferry change

Postby olive » Fri Oct 22, 2021 9:57 pm

Booked Sunday overnight ferry from Portsmouth to Cherbourg including a pet friendly cabin. 11 p.m. sailing arriving 8 a.m.

Today received “ sorry due to recent bad weather and Galicia has developed some issues, you are now on Monday 7 am sailing”

Inconvenient doesnt cover it. We would never have booked a 7 am sailing and we will have to now have a hotel in Portsmouth and get up super early. Plus arrive super late at our next hotel in France

Anyone else experienced this sort of last minute change? No compensation. I dare say their small print covers “ operational changes” . Might be my annual travel insurance covers out of pocket costs.

markwilding
Andalucia Guru
Posts: 7439
Joined: Fri Aug 14, 2009 11:02 am
Location: Bilbao Spain

Re: Last minute ferry change

Postby markwilding » Fri Oct 22, 2021 11:14 pm

Not ferry, but it often happens with flights. I received an email today telling me that my flight to Amsterdam in December is leaving an hour later and I wouldn't be surprised if it changes again.

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Enrique
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Joined: Tue Mar 24, 2009 9:47 am
Location: Mytchett/Alcala La Real

Re: Last minute ferry change

Postby Enrique » Sat Oct 23, 2021 8:47 am

Hi olive,

Terms and Conditions ................see......... CHANGES AND CANCELLATION BY US

https://www.brittany-ferries.co.uk/info ... king-terms

You could have asked for a later Ferry :?: ........... that would have delayed your return to Spain.

You will probably have a better chance with your Travel Insurance...........

I've only ever had a complete Cancellation from BF and as it was a Winter season no further Ferries Sailings were available........ Had to Book on P&O (some years ago before P&O pulled out of Bilbao
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

olive
Andalucia Guru
Posts: 3999
Joined: Wed Oct 12, 2005 7:13 pm
Location: Poniente, Granada

Re: Last minute ferry change

Postby olive » Sat Oct 23, 2021 8:58 am

Thanks Enrique. Section2.2 refers to them sorting accommodation.

A bit late for us as with it being half term , travelling and there being pretty full uk occupancy everywhere you go, we couldn’t take the chance so we booked the Holiday Inn Portsmouth.

ashtondav
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Joined: Mon Feb 07, 2005 8:10 pm
Location: Northampton Frigiliana

Re: Last minute ferry change

Postby ashtondav » Sat Oct 23, 2021 12:06 pm

That storm was bad. Friends were due in day before yesterday at 20:30. Eventually landed 13:00 yesterday! Most of it diverting from storm. Must have caused massive disruption. This was spain to uk.


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