get insurance company involved or not?

[surfjabroni]

Hi everyone, I have tenants in my apartment in La Barrosa, Chiclana. The apartment is urbanised and part of a residents association.

My tenants informed me that there is now damp in the bedroom walls. (I have seen photos). I know there has been heavy rain and it could be as simple as a broken tile in the roof I guess but I am not in Spain so cannot get hands on about this.

My question is would you get the insurance company involved (it's Generali seguros)?
or contact the resident association group (I think they have some maintenance agreements)
or pay someone else to look/solve it.

This is the first problem like this I have had so not sure which way to play it at this stage.
Cheers,
Andy

[Ama]

First of all contact you Community administrator or president, as if it's related to the building it should be covered by the maintenance and any indoor damages by the community insurance