can't access 'portalweb.prpmalaga.es'

Do you have a query on how to get things done in Andalucia, where to find things, who to call? Find out by posting and hear about others experiences.
gavilan
Resident
Posts: 1686
Joined: Sat Apr 08, 2006 11:59 am
Location: Alcaucin

can't access 'portalweb.prpmalaga.es'

Postby gavilan » Wed Jul 15, 2020 11:03 am

For several days I have been trying to get on this website to pay water/basura bill and IBI ... has anyone any advice or alternatives? ... many thanks

User avatar
gerryh
Andalucia Guru
Posts: 7584
Joined: Sat Jan 12, 2008 6:17 pm
Location: Cajiz, Malaga

Re: can't access 'portalweb.prpmalaga.es'

Postby gerryh » Wed Jul 15, 2020 11:32 am

https://portalweb.prpmalaga.es is working OK for me.
What error code do you see when you try to access it?
Cheers
Gerry
Gerry Harris

User avatar
Enrique
Andalucia Guru
Posts: 8528
Joined: Tue Mar 24, 2009 9:47 am
Location: Camberley/Alcala La Real

Re: can't access 'portalweb.prpmalaga.es'

Postby Enrique » Wed Jul 15, 2020 11:41 am

Hi gavilan,
In your Browser clear the cookies for that site. portalweb.prpmalaga.es
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

gavilan
Resident
Posts: 1686
Joined: Sat Apr 08, 2006 11:59 am
Location: Alcaucin

Re: can't access 'portalweb.prpmalaga.es'

Postby gavilan » Wed Jul 15, 2020 11:54 am

gerryh: 'error code: SSL Error Unsupported Version' ... and thanks Enrique ... will do

User avatar
Enrique
Andalucia Guru
Posts: 8528
Joined: Tue Mar 24, 2009 9:47 am
Location: Camberley/Alcala La Real

Re: can't access 'portalweb.prpmalaga.es'

Postby Enrique » Wed Jul 15, 2020 11:58 am

Hi gavilan,
What Browser are you using :?:

Site comes up ok in Firefox but I'm not login in.
Try another Browser
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

User avatar
gerryh
Andalucia Guru
Posts: 7584
Joined: Sat Jan 12, 2008 6:17 pm
Location: Cajiz, Malaga

Re: can't access 'portalweb.prpmalaga.es'

Postby gerryh » Wed Jul 15, 2020 12:04 pm

I had that error code once recently using Firefox, can't remember the site I was accessing, but Firefox gave me the option to accept the SSL and I could then access the site.
Cheers
Gerry
Gerry Harris

Beachcomber
Andalucia Guru
Posts: 10267
Joined: Tue Jun 15, 2004 11:11 pm
Location: Guadalhorce Valley

Re: can't access 'portalweb.prpmalaga.es'

Postby Beachcomber » Wed Jul 15, 2020 12:05 pm

Do you use Firefox? Does the answer lie here:

https://www.ghacks.net/2019/09/29/mozil ... precation/

Enrique will probably know but, meanwhile, have you tried another browser?

I also had exactly the same as Gerry with Firefox.

gavilan
Resident
Posts: 1686
Joined: Sat Apr 08, 2006 11:59 am
Location: Alcaucin

Re: can't access 'portalweb.prpmalaga.es'

Postby gavilan » Wed Jul 15, 2020 12:06 pm

yes using Firefox, might see what happens on Safari

come back to you gerryh shortly

User avatar
gerryh
Andalucia Guru
Posts: 7584
Joined: Sat Jan 12, 2008 6:17 pm
Location: Cajiz, Malaga

Re: can't access 'portalweb.prpmalaga.es'

Postby gerryh » Wed Jul 15, 2020 12:20 pm

Are you using the latest version of Firefox?
The article referred to by Beachcomber is out of date and states that the problem will be solved in a new version of Firefox.
Cheers
Gerry
Gerry Harris

User avatar
Enrique
Andalucia Guru
Posts: 8528
Joined: Tue Mar 24, 2009 9:47 am
Location: Camberley/Alcala La Real

Re: can't access 'portalweb.prpmalaga.es'

Postby Enrique » Wed Jul 15, 2020 12:27 pm

Current Version of Firefox 78.0.2 released 9-Jul
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

User avatar
gerryh
Andalucia Guru
Posts: 7584
Joined: Sat Jan 12, 2008 6:17 pm
Location: Cajiz, Malaga

Re: can't access 'portalweb.prpmalaga.es'

Postby gerryh » Wed Jul 15, 2020 12:32 pm

That is probably why you aren't getting the error gavilan is getting.
My question was aimed at gavilan.
Cheers
Gerry
Gerry Harris

gavilan
Resident
Posts: 1686
Joined: Sat Apr 08, 2006 11:59 am
Location: Alcaucin

Re: can't access 'portalweb.prpmalaga.es'

Postby gavilan » Wed Jul 15, 2020 1:14 pm

thanks so much guys ... I clicked on 'enable ... ' and got into site!!! ... then took me and friend another 45 minutes to struggle/curse/lambast complicated/convoluted/contradictory info ... but finally have paid both water and IBI bills!!! ... think I am going to get us a drink now!!!

NeilS
Tourist
Posts: 9
Joined: Mon Aug 24, 2015 1:22 pm

Re: can't access 'portalweb.prpmalaga.es'

Postby NeilS » Mon Jul 27, 2020 2:06 pm

I have been trying for days to access prpmalaga.es as well, but no luck. It simply times out with message: "This site can’t be reached www.prpmalaga.es took too long to respond.". Tried Chrome and Firefox browsers, and my mobile as well but no access from any. Have deleted all cookies, history etc. but still doesn't work. All other internet sites are fine! Any clues?

User avatar
Enrique
Andalucia Guru
Posts: 8528
Joined: Tue Mar 24, 2009 9:47 am
Location: Camberley/Alcala La Real

Re: can't access 'portalweb.prpmalaga.es'

Postby Enrique » Mon Jul 27, 2020 2:18 pm

Hi NeilS,
The link in your Post works with Firefox 78.0.2 as of now.

Are you " messing "about going through a VPN or Smart DNS server...........as you say you have done the usual clearing

If running Windows .......fire off a CMD and type ipconfig /flushdns

Reboot system

And let us know how you get on.
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

NeilS
Tourist
Posts: 9
Joined: Mon Aug 24, 2015 1:22 pm

Re: can't access 'portalweb.prpmalaga.es'

Postby NeilS » Mon Jul 27, 2020 6:11 pm

Thanks Enrique, but it hasn't worked.. Website does not respond - get message back: "The connection has timed out. The server at www.prpmalaga.es is taking too long to respond."

No, I'm not using VPN, a smart server or any other trickery. I'm Using Firefox 78.0.2 and tried the CMD ipconfig command and reboot - but all to no avail. The thing is, this is the only site I have a problem with. All other internet is fine (and this site has worked in the past). I cannot even get it on my iPhone using Wi-Fi - same result, no response.

User avatar
Enrique
Andalucia Guru
Posts: 8528
Joined: Tue Mar 24, 2009 9:47 am
Location: Camberley/Alcala La Real

Re: can't access 'portalweb.prpmalaga.es'

Postby Enrique » Mon Jul 27, 2020 7:16 pm

Hi NeilS,
In your Browser........ type the following IP 195.76.252.70 this is the IP of the site you are trying to access.
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

NeilS
Tourist
Posts: 9
Joined: Mon Aug 24, 2015 1:22 pm

Re: can't access 'portalweb.prpmalaga.es'

Postby NeilS » Tue Jul 28, 2020 10:38 am

I'm afraid that doesn't work either. On a different computer it says it cannot find the server. I am beginning to wonder if there is some kind of geographic bar on this website, because I am in England. I have now tried all combinations of 2 different computers, 2 different browsers, clearing out cookies etc etc. and nothing works - yet the rest of the internet is fine.

It used to work! And it did when I was in Spain a few weeks ago!! But now I'm back in the UK I cannot access it. I think the next step is to try and find a proxy server in Spain.......

User avatar
Enrique
Andalucia Guru
Posts: 8528
Joined: Tue Mar 24, 2009 9:47 am
Location: Camberley/Alcala La Real

Re: can't access 'portalweb.prpmalaga.es'

Postby Enrique » Tue Jul 28, 2020 11:12 am

Hi NeilS,
I'll have a look from one of my UK servers when I get back from vets.
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

casita-bonita
Resident
Posts: 964
Joined: Thu Nov 01, 2007 4:32 pm
Location: Sayalonga,

Re: can't access 'portalweb.prpmalaga.es'

Postby casita-bonita » Tue Jul 28, 2020 11:14 am

It may be because you are in the UK. With my UK vpn active i can't connect to this site, however if I turn my vpn off i connect immediately.

Ive noticed this more frequently recently that an increasing number of spanish sites won't let you connect from a UK address.

If you have vpn service available try connecting it to a spanish server.
Regards

Bob

User avatar
Enrique
Andalucia Guru
Posts: 8528
Joined: Tue Mar 24, 2009 9:47 am
Location: Camberley/Alcala La Real

Re: can't access 'portalweb.prpmalaga.es'

Postby Enrique » Tue Jul 28, 2020 12:30 pm

Hi NeilS,

I can confirm that access from UK gives timeout so you will need to do as casita-bonita suggested............ :crazy:
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.


Who is online

Users browsing this forum: No registered users and 4 guests