Mozilla Thunderbird 2!

[pilgrim2]

When trying to send an email I get this error message.

Sending of message failed.
The message could not be sent because the connection to SMTP server secureserver.net timed out. Try again or contact your network administrator.

I have contacted my boss(network administrator) and the settings for my outgoing server are correct.

My own hotmail and gmail work fine.

Any suggestions as to what the problem could be?

[Enrique]

Hi pilgrim2,
Can you receive mail on Thunderbird
Have you temporary switched off your Firewall to see if that is blocking the port.

Some light reading that may help..................

http://kb.mozillazine.org/Cannot_send_mail

[pilgrim2]

Yes I can receive email, not sure how to turn off my firewall, I will google it and let you know if it works
Thanks

[Enrique]

What firewall are you using

Read thru my above link..............

[gerryh]

I assume you meant you are running Thunderbird 12?
Are you running Avast?
If so disable the shields for 10 minutes and try sending a message.
Cheers
Gerry

[Enrique]

Also what Port are you using

Gerry:: do you use Port 25

[gerryh]

Gerry:: do you use Port 25

Port 119
Cheers
Gerry

[pilgrim2]

port 25?????

[Enrique]

Hi Pilgrim2,
Thought your "work" would have supplied a Port number they are listening in on.
Port 25 can be a problem with some ISP's

[pilgrim2]

the settings we use are:



port for incoming (pop) - 995

port for outgoing - 465



make sure ssl is selected

login name is xxxxxxxx

outgoing server requires smtp authorization (but not spa)

[Enrique]

Have you put the correct settings in when you set Thunderbird up ? Check...........

"Make sure you are using the correct Thunderbird settings:

* Incoming mail server (POP3/IMAP server): mail.yourdomain.com
* Outgoing mail server (SMTP server): mail.yourdomain.com
* Username: the full e-mail address like [email protected]
* SMTP authentication must be enabled for the login to be successful.

A common mistake is to leave "My SMTP server requires authentication checkbox" unchecked. This option should be always enabled, since secure servers require such authentication."

[pilgrim2]

Thank you Enrique will try all that later.

[pilgrim2]

Incoming mail server (POP3/IMAP server): mail.yourdomain.com[/quote] - its just POP without the 3

[/quote]A common mistake is to leave "My SMTP server requires authentication checkbox" unchecked. This option should be always enabled, since secure servers require such authentication."[/quote]

Is this the same as ´Authentication method´ if not where do I find it?

[Enrique]

Hi pilgrim2,

"make sure ssl is selected" from your post

so Authentication Method you will select ssl

[pilgrim2]

Is it possible that my ISP (telefonica) would be blocking it? I have been busy googling:)

Thanks, that has been done, looks like I will have to wait till I go into work tomorrow to get it sorted.

[Enrique]

Hi pilgrim2,
At least you will be able to ask the right questions having played around with the setup.

The following is a graphic example...I should imagine you're familiar with it now.

http://kb.mediatemple.net/questions/557 ... hunderbird