Laptop not starting up - URGENT HELP NEEDED

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john the baptist
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Laptop not starting up - URGENT HELP NEEDED

Postby john the baptist » Sat Apr 01, 2017 5:45 pm

HELP PLEASE!!!!!!

My main computer is not starting up, Its was windows 7 now windows 10 for 18 months.

I turn it on and I get the blue windows icon and a circle spinning rounds and round. this circle is like the buffering you see on film on.

Ive done a memory check and hard drive check and it seems fine. I think the start up program on windows 10 has changed or been changed maybe by me accidental of something I may have unwittenly downloaded.

I have sent all day trying to resolve this and the family are going mad as all the films and programs are on this machine. I am using my tablet at the moment but this is not a long term solution as I need a computer

I cant find how to at least start the computer in Safe mode in windows 10. so I can at least get most of the data and documents off the machine.

PLEASE ANY HELP OR ADVICE WOULD BE VERY APPRECIATED.

jb

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Re: Laptop not starting up - URGENT HELP NEEDED

Postby gerryh » Sat Apr 01, 2017 6:16 pm

Power off, power on and immediately Press shift and F8
This should bring you into the safe mode etc screen.
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Enrique
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Re: Laptop not starting up - URGENT HELP NEEDED

Postby Enrique » Sat Apr 01, 2017 6:23 pm

Please post system make and model, as some have Recover option (RE)

"I have sent all day trying to resolve ".......... WHY......after two failed attempts you should have posted on here.
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Re: Laptop not starting up - URGENT HELP NEEDED

Postby Mike Lytt » Sat Apr 01, 2017 6:23 pm


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gerryh
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Re: Laptop not starting up - URGENT HELP NEEDED

Postby gerryh » Sat Apr 01, 2017 6:30 pm

It certainly works on my old Win 10 laptop.
I tried it before I posted.
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Re: Laptop not starting up - URGENT HELP NEEDED

Postby Mike Lytt » Sat Apr 01, 2017 6:39 pm

Very rarely works in Windows 10 you must be one of the rare users that can.....its disabled by default
https://www.tenforums.com/general-suppo ... -mode.html

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Enrique
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Re: Laptop not starting up - URGENT HELP NEEDED

Postby Enrique » Sat Apr 01, 2017 6:55 pm

I posted this end of last year .........
For when you get sorted................

https://www.howtogeek.com/245175/how-to ... boot-menu/
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Re: Laptop not starting up - URGENT HELP NEEDED

Postby Mike Lytt » Sat Apr 01, 2017 6:59 pm

Thanks enrique, I was pretty sure I was correct in saying it didn't work in Win 10

john the baptist
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Re: Laptop not starting up - URGENT HELP NEEDED

Postby john the baptist » Sat Apr 01, 2017 7:02 pm

gerryh wrote:Power off, power on and immediately Press shift and F8
This should bring you into the safe mode etc screen.
Cheers
Gerry
hi gerry F8 does not work or is an option on windows 10

john the baptist
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Re: Laptop not starting up - URGENT HELP NEEDED

Postby john the baptist » Sat Apr 01, 2017 7:04 pm

hi everyone im using a

HP Probook 4340s still not having any luck.

how do I get to the blue screen for the advance options sections??

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Re: Laptop not starting up - URGENT HELP NEEDED

Postby gerryh » Sat Apr 01, 2017 7:23 pm

Just tried it again, had to have more than one go, but got into safe mode and booted Win 10 in safe mode.
Perhaps I'm lucky?
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Re: Laptop not starting up - URGENT HELP NEEDED

Postby john the baptist » Sat Apr 01, 2017 7:28 pm

i wish i could!!!
i cant get it into repair mode, its meant to kick in on the third attempt of on/off

any ideas??? at least in safe mode I can take everything off

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Re: Laptop not starting up - URGENT HELP NEEDED

Postby Enrique » Sat Apr 01, 2017 7:39 pm

Hi,

From HP................


Turn on your computer and repeatedly press the esc key until the Startup Menu opens.
Begin a System Recovery by pressing F11. If prompted, select your keyboard layout.
The Choose an option screen displays. Click Troubleshoot.
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Re: Laptop not starting up - URGENT HELP NEEDED

Postby Mike Lytt » Sat Apr 01, 2017 7:48 pm

gerryh wrote:Just tried it again, had to have more than one go, but got into safe mode and booted Win 10 in safe mode.
Perhaps I'm lucky?
Cheers
Gerry
OnlyThe very early evaluation copies of Win10 had the F8 shift command set to enabled, so if you were one of those then great,but for the overwhelming majority of Win 10 users it doesn't work as all the documentation available tells you it is Disabled by default

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Re: Laptop not starting up - URGENT HELP NEEDED

Postby john the baptist » Sat Apr 01, 2017 7:58 pm

there is no F11 option

only f1 f2 f7 f9 f10 and f12

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Enrique
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Re: Laptop not starting up - URGENT HELP NEEDED

Postby Enrique » Sat Apr 01, 2017 9:16 pm

Hi,

Try a Hard Reset............



Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices, such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
Press and hold the Power button for about 15 seconds to drain residual electrical charge from the capacitors that protect the memory.
Insert the battery and plug the AC adapter back into the notebook, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
On the Options screen, select Continue and continue to Windows 10.
If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.
Reconnect each of the peripheral devices.


This is the time when you should have had a current Backup and just restored it.........you would have been up and running in 30 mins........... 8)
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

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Re: Laptop not starting up - URGENT HELP NEEDED

Postby john the baptist » Sat Apr 01, 2017 9:23 pm

hi enrique there is no option screen

just the rotating circle no other option

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Re: Laptop not starting up - URGENT HELP NEEDED

Postby Enrique » Sat Apr 01, 2017 9:28 pm

That after doing a hard reset ?

Have you any Windows 10 media ....on USB or DVD ?
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

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Re: Laptop not starting up - URGENT HELP NEEDED

Postby john the baptist » Sat Apr 01, 2017 9:32 pm

yes still the same rotating circle. im trying to download a windows 10 start up USB program

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Re: Laptop not starting up - URGENT HELP NEEDED

Postby Enrique » Sat Apr 01, 2017 9:41 pm

So you have a second Windows system ?

If so download the windows 10 .iso and use Rufus to put it on a USB , you will then be able to Boot the sick system and do a Repair on the startup.

https://www.microsoft.com/en-gb/softwar ... /windows10

https://rufus.akeo.ie/
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.


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