WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

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patricia
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WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby patricia » Sun Feb 25, 2018 3:55 pm

Well having been caught out once again by Yavoy I now want to change from Movistor and also telefonica fixed phone as I am sick to death of them. Who is the best in peoples opinion. I think Enrique did say that Vodafone is good but who to use for the fixed phone and also to keep the number. :problem:
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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby patricia » Sun Feb 25, 2018 4:01 pm

I see there is an old thread and someone has suggested Hits! Is that still a good one!
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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby alisonb » Sun Feb 25, 2018 4:07 pm

Yes, my mobile is with Hits and it’s very good value. I got it through Telitec, who I believe also do landlines
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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby patricia » Sun Feb 25, 2018 4:17 pm

Teletic. I have heard of them. Yes I want to change my fixed phone. It is the second time I have been caught by Yavoy and I have asked for my money back but have never received it. So I have given them one chance too many!

Thanks for that. :thumbup:
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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby El Cid » Sun Feb 25, 2018 6:08 pm

All companies can migrate your existing number across so it shouldn’t be a problem. I have an Internet based phone service through a high speed WiFi system and they had no problem transferring the number.

The only problem with Movistar is if you had a phone provided by them when they put the line in. If so, they will insist on you returning it. The same applies to Movistar routers if you have one.

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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby patricia » Sun Feb 25, 2018 6:14 pm

That is interesting Sid. I did ask them if they want their phone back. I do not use it anyway so they can they have it and good riddance. I do not have their internet system and so I have my own router. I have waited to long to be rid of them. Their fee for a month of line rental is extortionate anyway! Good riddance to bad rubbish.
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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby Enrique » Sun Feb 25, 2018 6:28 pm

Hi patricia,

" I have waited to long to be rid of them"...........you may have to wait even longer for them to cancel and terminate your account. :thumbdown:
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby El Cid » Sun Feb 25, 2018 6:44 pm

Well, I had no problems at all a year or so ago. The only problem was understanding the procedure to return the items and get a returns reference number. With that it was totally painless and the number transfers (landline and mobile) were done within 48 hours and they sent text messages telling you exactly what they were doing.

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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby patricia » Sun Feb 25, 2018 7:02 pm

Can you explain the procedure as I fully intend to get rid of them now. Terrible company they are no better then common thieves. :evil:
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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby elusive » Sun Feb 25, 2018 7:11 pm

We use hits for a mobile use. They use the vodafone network. No real issues. Online access to check your account.lots of options depending on what you need it for.

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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby Enrique » Sun Feb 25, 2018 7:15 pm

Hi .
Sounds like the person that was dealing with Sid was on the ball........

I just looked up my notes on our Termination , no number to transfer and no equipment to return, started 14 February 2017 and we were still getting Bills Mid May 2017, finally sorted June 2017.

Hope your's goes smoothly............
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby patricia » Sun Feb 25, 2018 7:20 pm

They are a nightmare. Surely to god their ceo or whoever must see they are treating people in a disgusting manner. Who would want something like Yavoy.

I hope my operator is on the ball. I do not want to be getting bills months down the line, but having made up my mind now to be shot of them that is what I am doing.
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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby patricia » Sun Feb 25, 2018 7:20 pm

elusive wrote:We use hits for a mobile use. They use the vodafone network. No real issues. Online access to check your account.lots of options depending on what you need it for.


Yes I have spoken to them on the phone they sound really nice :thumbup:
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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby El Cid » Sun Feb 25, 2018 11:51 pm

patricia wrote:Can you explain the procedure as I fully intend to get rid of them now. Terrible company they are no better then common thieves. :evil:

If I remember correctly, you call their customer service department, tell them you wish to cancel and transfer your number and return your equipment. They give you a returns number. You take the equipment to your local Movistar shop and quote the number. That’s it. They take the equipment off you and you proceed from there.

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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby patricia » Fri Mar 02, 2018 3:44 pm

El Cid wrote:Well, I had no problems at all a year or so ago. The only problem was understanding the procedure to return the items and get a returns reference number. With that it was totally painless and the number transfers (landline and mobile) were done within 48 hours and they sent text messages telling you exactly what they were doing.

Sid


Did you call the 1004 number as I keep ringing and get nowhere. I am now with Telitec but still have to return the phone!

Also where is there a Movistar shop in Nerja! or is there one in Nerja. I thought there was one by the bus station, but have not noticed it for some time.
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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby Lyric » Fri Mar 02, 2018 4:46 pm

There is one in Torrox Costa too, opposite Sabadell (Avda El Faro) not down El Faro but on the other side of the N340.

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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby patricia » Fri Mar 02, 2018 4:50 pm

Didnt realise that. Thanks Lyric. I will go along on Monday :thumbup:
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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby patricia » Fri Mar 09, 2018 3:52 pm

Enrique wrote:Hi .
Sounds like the person that was dealing with Sid was on the ball........

I just looked up my notes on our Termination , no number to transfer and no equipment to return, started 14 February 2017 and we were still getting Bills Mid May 2017, finally sorted June 2017.

Hope your's goes smoothly............


Well that all went very smoothly. I took the phone into the Movistar shop in Torrox Costa and gave him a number that I had been given and he took the phone and my details etc and printed out a receipt of the phone and then I went to the bank and cancelled their standing order. The banks said that Movisitar cannot take any money out of my account.

Still I will wait and see if I get a summons or something for any monies owed! :D
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Re: WHO BEST TO USE TO CHANGE FROM MOVISTAR AND KEEP THE SAME NUMBER

Postby patricia » Tue Apr 17, 2018 1:09 pm

Just to say that it all went very smoothly. I am with Telitec for the fixed phone and Hits for the mobile. No problems whatsoever. I I am glad to be rid of Movistar as I began to get more calls fro Yavoy and despite keep asking for the calls to be stopped they carried on calling. But now I am free from these calls and am saving a lot of money on the monthly bill which kept going up with Movistar. :thumbup:
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