CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

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Unicorn
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CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby Unicorn » Wed Feb 12, 2020 1:39 am

Having just stopped using Movistar, who appear to be shoving their TV service onto you if you want it or not, :x :x :x and making you pay for it, I have shifted to MasMovil. So far I am very happy with them - they came round & installed in record time and on time. :thumbup:

However, My problem was returning Movistar router to Movistar as if not they will charge you for it - Lord knows how much.

After going round in circles, having made about 25 calls, I found out how to do it, so I thought I would share to save others pain.

You must return equipment within 15 days of changing service. You take the router, or whatever, to a Movistar shop (take all ID with you, naturally!) and they must give you a receipt for it. Then check your bill as they may well charge you for it anyway, but it they do you quote the reference number on your receipt and they must refund.


Glad to share :wave: :wave: :wave: :wave: :wave: :wave: :wave:

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costakid
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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby costakid » Wed Feb 12, 2020 8:57 am

I have a friend who changes mobile supplier as soon as he is out of contract as the fantastic deal that he signed up with goes out the window as soon as contract is up. He has the same problem as you everytime, they won't give pac code and carry on charging monthly fee. Its obviously standard practice if your not fluent Spanish.

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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby BENIDORM » Wed Feb 12, 2020 10:59 am

I returned Movistar equipment a few months ago, no problem they were very helpful in the shop and gave me a receipt ( itemised ) for all the equipment.
It's important to remember to cancel any bank standing orders etc.
Problems with returning equipment isn't exclusive to foreigners , one of my Spanish friends had a problem returning equipment and asked me what to do... :shock:
Regards,
Gordon

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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby Unicorn » Thu Feb 13, 2020 11:57 pm

Benedorm

In no way did I imply it was a problem for foreigners. I was calling in Spanish and just went round in circles or was cut off. Any Telefonica leaver would have the same problem.
All I was trying to do is say that you do not need to contact them to return equipment, merely take it into a shop and get a receipt within 15 days.

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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby BENIDORM » Fri Feb 14, 2020 9:47 am

Unicon,
Sorry, but I wasn't 'having a go at you' , I was simply making a comment that everyone including Spanish have problems with Movistar at times, and I was in fact commenting on costakids reference to not speaking Spanish fluently.

I've been with Telefonica for over 30 years and until recently was happy with their service, however I'm always wary with all Telephone suppliers ...everywhere....

Best wishes,
Benidorm ( Gordon ) :wave:

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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby Unicorn » Fri Feb 14, 2020 10:27 am

Hiya Benedorm

Fine, understood. :clap: :clap: :clap:

I just changed to MasMoviil and am delighted. Cheaper, more efficient and communicative and just nearly went berserk with the intransigence of Movistar, so just thought I would post to help out others.


Have a lovely weekend......... :wave: :wave: :wave: :wave:

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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby BENIDORM » Fri Feb 14, 2020 4:05 pm

Thanks Unicorn,
Your post will be most helpful to many people, I'm sure.. :thumbup:

We have changed to our local TV station, TV Loja, much cheaper and better service,and I think that many people will be leaving Movistar, they are 'out of touch' with the masses.... :D

And I may I wish you also a very pleasant weekend...

Saludos,
Gordon

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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby El Cid » Fri Feb 14, 2020 5:15 pm

I am sorry, but I do not agree.

I changed from Movistar to an alternate supplier and had no problems transferring both mobile and landline number and returning the equipment could not have been easier. After a couple of years Movistar Fibre became available and they could not have been more helpful.

The Fusion contract is brilliant. And gives us up to 600mb Internet, a landline with free calls and two mobile phone contract with free calls and a more than adequate amount of data for €50 a month. They also give you a Tv box that receives all the Spanish terrestrial channels in excellent quality. That is free and can be upgraded to give all sorts of other specialist channels.

They used to be held up as an example of the worst customer service you could get in Spain. They have now reversed that and are amongst the best you will find.

Sid

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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby BENIDORM » Sat Feb 15, 2020 11:01 am

Sid,
I'm sure that location does make a big difference to the quality of reception etc.,however in my area Movistar service has been very poor over the past few years and I also had Fusion, which initally was good.
I live in a small cul-de-sac on the edge of the village and of the 12 houses around me I was the last one to move to our local TV station, I get a landline , mobile phone, internet connection, TV with a big selection of channels all fast and a free holiday to Florida every year ( I lied about the last inclusion ) :D and I pay 42 euros per month..

Always best to ask your neighbours about their experiences before you commit to any company ...methinks... :think:

Regards,
Gordon

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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby Miro » Sat Feb 15, 2020 5:16 pm

When we switched from Movistar to Orange the process was relatively straightforward and returning the router exactly as Unicorn has explained. Cancelling Orange when we left Spain, on the other hand, was far more onerous. We were told they would collect the router within 3 months - which clearly was not an option. They suggested leaving it with a neighbour. Yeah, right!
(We eventually managed to persuade them to do what Movistar do automatically)
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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby spanish_lad » Wed Feb 19, 2020 10:08 pm

I recently changed my mum & dads house from movistar to 02 (02 uk is now owned by movistar)

the movistar tech came to the house, installed the fibre optic cable, put the fibre optic router (is it still a router?) in the corner of the room, and left the old movistar ADSL & tv/fusion equipment behind.

movistar was 200€ a month for the 10mb fusion package... 02 is 50€ a month for 100mb fibra - he uses a android telly box.

A big saving, all set up online and in about 5 minutes - they only called to confirm a date / time.

Its the same technicians, the same cables, even a movistar branded fibre optic router :lol:
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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby El Cid » Wed Feb 19, 2020 11:24 pm

Movistar fusion is 100mb with a landline with free calls and 2 mobile phone contractS. The current price is €53 a month.

I’m not sure where got €200 from!

Sid

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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby costakid » Wed Feb 19, 2020 11:26 pm

i think it was only 65E when it 1st came out.

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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby spanish_lad » Fri Feb 21, 2020 4:56 pm

El Cid wrote:Movistar fusion is 100mb with a landline with free calls and 2 mobile phone contractS. The current price is €53 a month.

I’m not sure where got €200 from!

Sid
sorry, i should of said €150 - €200 / month - It was 10mb adsl, with tv, and the mobiles were 30 a month each O.o

Funny cos i asked about taking away the tv and they said to keep it cos the package was was cheaper with it?


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Last edited by spanish_lad on Fri Feb 21, 2020 5:01 pm, edited 1 time in total.
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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby El Cid » Fri Feb 21, 2020 7:28 pm

Without seeing the actual factura it’s difficult to say, but it is way way too high.

Sid

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Re: CANCELLING MOVISTAR & RETURNING THEIR EQUIPMENT

Postby markwilding » Sat Feb 22, 2020 2:07 pm

It goes to show the importance of reviewing your contract regularly because it's possible to get stuck on dated tariffs.


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