Laptop frozen
Laptop frozen
My HP laptop has suddenly frozen. There's just the blue circle going round so I cannot access the start menu to turn it off. It was working ok but this suddenly occurred. The touch screen doesn't override it either so I can't do anything. I did a big Win10 update last week that took about 24 hours to do but it seemed to be ok until today. How can I turn it off? The on/off button only puts it to sleep if I try that.
- Enrique
- Andalucia Guru
- Posts: 9490
- Joined: Tue Mar 24, 2009 9:47 am
- Location: Mytchett/Alcala La Real
Re: Laptop frozen
Hi Wicksey,
Have a read.............
https://itstillworks.com/shut-down-hp-n ... 11466.html
When off try a power on .......... if it does same then Shutdown as above again and we can proceed with below.
What is the Series & Model number of the HP Laptop........... with this info we can get into Recovery Mode and sort out your issue
You can PM me to keep Sid happy............
Have a read.............
https://itstillworks.com/shut-down-hp-n ... 11466.html
When off try a power on .......... if it does same then Shutdown as above again and we can proceed with below.
What is the Series & Model number of the HP Laptop........... with this info we can get into Recovery Mode and sort out your issue
You can PM me to keep Sid happy............
Last edited by Enrique on Wed Mar 24, 2021 11:38 am, edited 1 time in total.
All my best learning experiences start with a problem I need to solve.
Re: Laptop frozen
Thanks as ever Enrique . Holding the off button longer had turned it off. I shall fire it up later and see what happens!
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