Laptop frozen

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Wicksey
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Laptop frozen

Postby Wicksey » Wed Mar 24, 2021 11:04 am

My HP laptop has suddenly frozen. There's just the blue circle going round so I cannot access the start menu to turn it off. It was working ok but this suddenly occurred. The touch screen doesn't override it either so I can't do anything. I did a big Win10 update last week that took about 24 hours to do but it seemed to be ok until today. How can I turn it off? The on/off button only puts it to sleep if I try that.

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Enrique
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Re: Laptop frozen

Postby Enrique » Wed Mar 24, 2021 11:32 am

Hi Wicksey,

Have a read.............

https://itstillworks.com/shut-down-hp-n ... 11466.html

When off try a power on .......... if it does same then Shutdown as above again and we can proceed with below.


What is the Series & Model number of the HP Laptop........... with this info we can get into Recovery Mode and sort out your issue

You can PM me to keep Sid happy............ :D
Last edited by Enrique on Wed Mar 24, 2021 11:38 am, edited 1 time in total.
All my best learning experiences start with a problem I need to solve.

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Wicksey
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Posts: 5879
Joined: Mon Sep 20, 2004 1:21 pm
Location: Axarquia coast

Re: Laptop frozen

Postby Wicksey » Wed Mar 24, 2021 11:35 am

Thanks as ever Enrique :thumbup: . Holding the off button longer had turned it off. I shall fire it up later and see what happens!


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