CANNOT GET INTO TV

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patricia
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CANNOT GET INTO TV

Postby patricia » Sat Jun 18, 2022 5:15 pm

Help!!

All of a sudden today I cannot get onto the TV. BBC or any other channel. Not even the radio.

This is what it says when I try

"Unable to connect

An error occurred during a connection to www.bbc.co.uk.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web"

I need our Enrique again!! :thumbup: .
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patricia
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Re: CANNOT GET INTO TV

Postby patricia » Sat Jun 18, 2022 6:17 pm

I think it must be the firewall. How do I disable that.

Something updated itself this morning and since then no TV :thumbdown:
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spanish_lad
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Re: CANNOT GET INTO TV

Postby spanish_lad » Sat Jun 18, 2022 11:18 pm

Can you use your WiFi on other devices ? Your phone or ipad ?

Do you have anything else plugged in, a PC for example ? Is it working ?
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Enrique
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Re: CANNOT GET INTO TV

Postby Enrique » Sun Jun 19, 2022 6:02 am

Good morning Patricia,
My third attempt to get a reply out.

Check if Windows updated yesterday morning, if so remove the update, reboot and see if things have returned to normal.
All my best learning experiences start with a problem I need to solve.

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Enrique
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Re: CANNOT GET INTO TV

Postby Enrique » Sun Jun 19, 2022 6:07 am

To continue,
How to check
Settings __update__update history

Use add remove programs to remove the kB update
All my best learning experiences start with a problem I need to solve.

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patricia
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Re: CANNOT GET INTO TV

Postby patricia » Sun Jun 19, 2022 9:13 am

Enrique wrote: Sun Jun 19, 2022 6:07 am To continue,
How to check
Settings __update__update history

Use add remove programs to remove the kB update
Yes it did. It did it automatically. OK so I will so as you say! Thanks again for that. :thumbup:
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patricia
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Re: CANNOT GET INTO TV

Postby patricia » Sun Jun 19, 2022 9:14 am

Enrique wrote: Sun Jun 19, 2022 6:02 am Good morning Patricia,
My third attempt to get a reply out.

Check if Windows updated yesterday morning, if so remove the update, reboot and see if things have returned to normal.
Yes it was working perfectly well before the updated :thumbdown: :D Your a marvel :P
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patricia
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Re: CANNOT GET INTO TV

Postby patricia » Sun Jun 19, 2022 5:54 pm

spanish_lad wrote: Sat Jun 18, 2022 11:18 pm Can you use your WiFi on other devices ? Your phone or ipad ?

Do you have anything else plugged in, a PC for example ? Is it working ?
Yes I can. It only happened when Microsoft Edge updated itself. I have tried to uninstall but impossible it will not let me. :thumbdown:
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patricia
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Re: CANNOT GET INTO TV

Postby patricia » Sun Jun 19, 2022 5:56 pm

Enrique wrote: Sun Jun 19, 2022 6:07 am To continue,
How to check
Settings __update__update history

Use add remove programs to remove the kB update
I cannot uninstall it. I do not know what you mean when you say "Use add remove programs to remove the KB update" No idea. It is michrosoft edge.

Help!! :problem:
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Re: CANNOT GET INTO TV

Postby El Cid » Sun Jun 19, 2022 6:16 pm

As this is again turning into yet another one no on one tutorial please both use a private message.

Sid

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patricia
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Re: CANNOT GET INTO TV

Postby patricia » Sun Jun 19, 2022 6:17 pm

Thank you very much Enrique. I finally did it!! I uninstalled eventually and lo and behold I have the radio and TV back.
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patricia
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Re: CANNOT GET INTO TV

Postby patricia » Sun Jun 19, 2022 6:20 pm

El Cid wrote: Sun Jun 19, 2022 6:16 pm As this is again turning into yet another one no on one tutorial please both use a private message.

Sid
Can't people learn from it!! I wouldnt know what to do unless someone with experience like Enrique knows what to do. No one is stopping anyone else from coming in and asking questions or reading it and learning from it.

Anyway I have done it now. Thanks all the same. :P
Last edited by patricia on Sun Jun 19, 2022 8:24 pm, edited 1 time in total.
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Re: CANNOT GET INTO TV

Postby Wicksey » Sun Jun 19, 2022 6:39 pm

I'm also having trouble with the BBC and getting the message:

This site can’t be reached

www.bbc.co.uk refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

Other TV apps are working OK on laptop, TV and Firestick so it's not the DNS. The BBC sports page wouldn't load either, but after Googling tried BBC.com and that is OK.

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Re: CANNOT GET INTO TV

Postby Wicksey » Sun Jun 19, 2022 7:00 pm

I messaged Smartdnsproxy and they said to reactivate my DNS even though the accounts page said it was OK. I did that and now everything is working again. This has become a daily problem, presumably I need to contact my internet provider?

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Re: CANNOT GET INTO TV

Postby markwilding » Sun Jun 19, 2022 8:19 pm

Certain websites or pages will not load while using SMARTDNS so I just change router. It can be a bit of a pain but there's not a lot else that can be done.

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patricia
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Re: CANNOT GET INTO TV

Postby patricia » Sun Jun 19, 2022 8:27 pm

Wicksey wrote: Sun Jun 19, 2022 7:00 pm I messaged Smartdnsproxy and they said to reactivate my DNS even though the accounts page said it was OK. I did that and now everything is working again. This has become a daily problem, presumably I need to contact my internet provider?
Well now that I have followed Enrique's suggestion to uninstall the updates :thumbup: it is working, but like you I have to sign in every day and SMART say is that I have to get my provider to change the IPS.

I have not bothered I just sign everyday. Just takes a few seconds. :mrgreen:
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patricia
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Re: CANNOT GET INTO TV

Postby patricia » Sun Jun 19, 2022 8:28 pm

markwilding wrote: Sun Jun 19, 2022 8:19 pm Certain websites or pages will not load while using SMARTDNS so I just change router. It can be a bit of a pain but there's not a lot else that can be done.
That is what I do Mark :thumbup:
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sampedrena
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Re: CANNOT GET INTO TV

Postby sampedrena » Mon Jun 20, 2022 7:05 am

This is an interesting thread - many of us are keen to be able to get BBC, etc and face difficulties. It would be a pity if it all went via PMs as then we could not learn from the advice given. Please allow topics to continue being public.
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Re: CANNOT GET INTO TV

Postby El Cid » Mon Jun 20, 2022 9:59 am

At the time I suggested going to pm all but one message was from just two people. That has now changed. If more people are interested I am happy to allow it to continue.

Sid

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patricia
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Re: CANNOT GET INTO TV

Postby patricia » Tue Jun 28, 2022 5:59 pm

Wicksey wrote: Sun Jun 19, 2022 6:39 pm I'm also having trouble with the BBC and getting the message:

This site can’t be reached

www.bbc.co.uk refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

Other TV apps are working OK on laptop, TV and Firestick so it's not the DNS. The BBC sports page wouldn't load either, but after Googling tried BBC.com and that is OK.
Are you still having problems Wicksey as my TV has gone agai!!
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