Windows / Outlook

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jonbar.1
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Windows / Outlook

Postby jonbar.1 » Wed Jun 22, 2022 9:13 am

I 've been having a niggling problem with my Outlook Webmail.I have just remembered that there was a Windows update just before the problem started.
1) Could there be a connection?
2) If so, could uninstalling & reinstalling the update help?
Any advice please ?
Cheers JB

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Enrique
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Re: Windows / Outlook

Postby Enrique » Wed Jun 22, 2022 10:02 am

Hi jonbar.1,

If you get a "monthly" Windows update and then something stops working coreectly then first thing to do is uninstall that update, reboot and check things are back working,
To avoid Windows installing updates during your "working" day set Active Hours..........you can close off an 18 hour window so 07:00 - 01:00 works for me.

If you have Notifications enabled it will Display when a Windows update is lurking.

To remove an Update use............ Add or remove programs-->View installed updates-->highlight the update --> Uninstall
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

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jonbar.1
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Re: Windows / Outlook

Postby jonbar.1 » Wed Jun 22, 2022 10:21 am

Thanks Enrique
Suppose I uninstall the update and find that Outlook is working; will the problem not return when I reinstall it?

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Enrique
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Re: Windows / Outlook

Postby Enrique » Wed Jun 22, 2022 10:59 am

Hi jonbar.1,

"Suppose I uninstall the update and find that Outlook is working; will the problem not return when I reinstall it?"

Probably.......so you don't reinstall it :!: You wait for the next Monthly Update...........

Google Windows update KB"insert number here" issues ..........and see if others have had problems with this particular Update.
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

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jonbar.1
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Re: Windows / Outlook

Postby jonbar.1 » Wed Jun 22, 2022 11:17 am

Thanlyou.
The update was " Cumulative Update" : KB5014699

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Enrique
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Re: Windows / Outlook

Postby Enrique » Wed Jun 22, 2022 12:06 pm

Hi jonbar.1,
What to do..........
Uninstall the KB update,,,,,,,,shutdown your system, startup and get on with life,,,,,,,,when it arrives back on your system Install and check , if ok it was probablly a faulty download if not Uninstall, reboot and wait for July fixes.

This support call is closed .........before Sid gives me a hard time............... :angel:
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

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jonbar.1
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Re: Windows / Outlook

Postby jonbar.1 » Wed Jun 22, 2022 12:39 pm

Thanks Enrique.
I understood your suggestions, up to: ".....get on with life".
I couldn't actually follow the rest of it. :think:
Sorry. Fully understand your need to " close the call"
Thanks for trying

Cheers JB
Last edited by jonbar.1 on Wed Jun 22, 2022 12:51 pm, edited 1 time in total.

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Enrique
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Re: Windows / Outlook

Postby Enrique » Wed Jun 22, 2022 12:50 pm

Hi jonbar.1,
Sending you a PM............... :angel:
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.


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