Can't load apps on Firestick

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Wicksey
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Can't load apps on Firestick

Postby Wicksey » Sat Jul 02, 2022 8:56 pm

The Firestick is working fine with the UK TV apps I have but recently tried to download Spotify and Audible and these apps will not load. It just says unable to complete this purchase. Other apps I've tried (like the NASA one) were added OK and I've tried changing time zones to see if it should be Europe instead of the UK for instance, but it still doesn't work, I have downloaded both of these apps OK on my phone using my usual Amazon account. I recently had problems trying to register my Kindle (which a friend gave me) which I've had to give up with as it will not recognise my Amazon account but don't know if that has anything to do with this current problem.

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Re: Can't load apps on Firestick

Postby markwilding » Sun Jul 03, 2022 8:22 am

Try from here
https://www.amazon.co.uk/s?k=spotify+fo ... nb_sb_noss
There is more than one version of some Apps.
If you are signed in to the UK store, on the right of the page you will see your gadget. Just click deliver and it should install onto the Fires Stick

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Wicksey
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Re: Can't load apps on Firestick

Postby Wicksey » Sun Jul 03, 2022 9:41 am

I'll give that a go later, thanks!

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Re: Can't load apps on Firestick

Postby Wicksey » Sun Jul 03, 2022 11:55 am

I get this message when I try to buy it from the website via your link

"We are sorry
You are not eligible to purchase this app due to geographical restrictions."

We have the DNS working OK (all the other UK apps are working on the TV) and the Firestick is set to a UK location and the time.

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Enrique
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Re: Can't load apps on Firestick

Postby Enrique » Sun Jul 03, 2022 12:14 pm

Hi Wicksey,

Have you cleared out the amazon cookies from your Browser , flushed your dns and rebooted..........then try again........ :?:
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

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Wicksey
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Re: Can't load apps on Firestick

Postby Wicksey » Sun Jul 03, 2022 12:24 pm

How do you flush your DNS?

Actually I just thought I could try the TV's own app store and managed to download it from that. So I have it ok on the TV but just not through the Fire stick.

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Enrique
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Re: Can't load apps on Firestick

Postby Enrique » Sun Jul 03, 2022 12:29 pm

Hi Wicksey,

"How do you flush your DNS?"......Windows...... CMD prompt run as Administrator then type ipconfig /flushdns
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

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Wicksey
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Re: Can't load apps on Firestick

Postby Wicksey » Sun Jul 03, 2022 12:39 pm

Thanks, as ever, Enrique. What does that actually do?

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Enrique
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Re: Can't load apps on Firestick

Postby Enrique » Sun Jul 03, 2022 1:24 pm

Hi Wicksey,

"What does that actually do?"...........

Some light reading.......................

https://blog.hubspot.com/website/flush-dns
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

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Wicksey
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Re: Can't load apps on Firestick

Postby Wicksey » Sun Jul 03, 2022 1:52 pm

OK done that thanks. I'm sure there's lots of things I should be doing on a regular basis but don't. I do clear cookies and cache on Chrome and do a CCCleaner clean up from time to time. Surprising how much 'stuff' accumulates!

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Wicksey
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Re: Can't load apps on Firestick

Postby Wicksey » Sat Jul 16, 2022 8:51 pm

I'm still not able to get the apps. I tried turning on the VPN on my laptop and trying then but I still get the same message about geographical restrictions. Sometimes when I log into Amazon it sends me a link in an email as it says I am signing on from a different device to normal, but it often says my location is Virginia USA. Considering I have a DNS in my router set up for Europe and that I have no problems watching UK TV on all my devices, I still don't know why Amazon seems to think I am elsewhere.


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