Amazon UK not loading

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Wicksey
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Amazon UK not loading

Postby Wicksey » Sat Jan 25, 2025 10:43 pm

My Firestick registered with Amazon.co.uk is not connecting to the server so certain features such as Alexa are not working. I've done all the usual stuff, updating, restarting etc without any joy. I thought I'd check my Amazon account online as I've read that it's an idea to deregister and then register the account again on the Firestick when this happens.

I cannot get the UK Amazon account to load on my laptop so maybe that's why the Firestick isn't connecting? Also my Audible UK page won't load. I get the message:
This site can’t be reached
www.amazon.co.uk took too long to respond.
Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

Amazon.es is working fine. I've cleared the cookies but not sure what else to do.

Pamela1
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Re: Amazon UK not loading

Postby Pamela1 » Sun Jan 26, 2025 12:21 am

Amazon was playing up tonight, had problems trying to make payment. An error message kept coming up, maybe try again tomorrow Wicksey.

satandpcguy
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Re: Amazon UK not loading

Postby satandpcguy » Sun Jan 26, 2025 12:27 am

If you are using SmartDNSproxy, then they are having some issues...
The funniest thing about this particular signature is that by the time you realise it doesn't say anything it's to late to stop reading it

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Wicksey
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Re: Amazon UK not loading

Postby Wicksey » Sun Jan 26, 2025 10:11 am

satandpcguy wrote: Sun Jan 26, 2025 12:27 am If you are using SmartDNSproxy, then they are having some issues...
That could be the reason then :think:

satandpcguy
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Re: Amazon UK not loading

Postby satandpcguy » Sun Jan 26, 2025 1:01 pm

This is on the SmartDNSproxy FB page ... with some users reporting in the last few hours that some services are coming back for them

NETWORK UPDATE
Due to a massive ongoing outage of one of our major data centers, all services which are based on regions are currently unavailable. We're in touch with the data center engineers who are working on the problem. Once the problem is resolved, we will let you know. Sincere apologies for inconveniences but the issue is not on our side so we will be monitoring the situation.
The funniest thing about this particular signature is that by the time you realise it doesn't say anything it's to late to stop reading it

El Cid
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Re: Amazon UK not loading

Postby El Cid » Sun Jan 26, 2025 2:28 pm

The problem when a DNS server goes down is that you cannot communicate through it. If you have the option in your router or device to have more than one DNS, then make sure the second option is not a Smart DNS server. Use the Google DNS which always works. It is 8.8.8.8. Usually, if the first server in the list is down, it should then use the second option.

Sid

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Wicksey
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Re: Amazon UK not loading

Postby Wicksey » Sun Jan 26, 2025 2:52 pm

I guess the DNS servers I use are OK as all the TV channels still work OK. It seems to be Amazon which isn't loading although the apps on the Firestick still function OK. I think I shall wait until it's sorted out.

satandpcguy
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Re: Amazon UK not loading

Postby satandpcguy » Mon Jan 27, 2025 8:55 am

I could still access much of the internet using my smartdnsproxy router, , but certain UK things like iPlayer only came back on yesterday afternoon, as they said it is only affecting "services which are based on regions", so i preume this is down to what region settings you have in your dashboard.

UPdate : but today seeing lots of reports from others to say Amazon services are still not working correctly with smartdnsproxy
The funniest thing about this particular signature is that by the time you realise it doesn't say anything it's to late to stop reading it

markwilding
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Re: Amazon UK not loading

Postby markwilding » Mon Jan 27, 2025 12:50 pm

Mine has been playing up as well. A temporary solution is to log in to my router without DNS settings then log back into the one with the DNS settings.


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