We're a bit miffed about the whole thing as we bought it from Velez Malaga where there's a workshop, but they say we have to take it to Malaga. It's not somewhere we go a lot and it's a 120km round trip so we've been putting it off. Today I Whatsapped the Malaga branch to make an appointment after 12pm as the letter clearly states that it will take less than 2 hours if we make an appointment. They've come back and said that if we take it in at 12 then we can't have the car back until the next day
. It will need to be taken in first thing if we want it back by 4pm the same day. We said we can't be there before 11 and are awaiting their response to that as they said reluctantly they'll see if they can do it in the day. We're not early risers and we are just not prepared to get the car there earlier when, as it is, we'll have to kill 5 hours there despite the fact it's a job that takes less than two.I don't think we're being unreasonable as it is a product recall and not by choice we are taking for repair. I'm just hoping that nothing else will need doing like this as we usually buy things locally 'just in case' something goes wrong and we need to take it back. Obviously the Velez Malaga branch of Suzuki is pretty useless if they cannot do this repair. As it was, they took us to Malaga for the test drive although our new car was delivered to the local branch, so perhaps we should have been forewarned
Having spent some time the other week making the appointment via Whatsapp and sending them copies of the recall letter, wouldn't you have thought that they'd be ready for us and have the part there 