FILLING OUT A HOJA DE QUEJAS Y RECLAMACIONES

Are you looking for information or help related to pets in Andalucia. Post your questions and advice about domestic pets, veterinary services, legal issues.
User avatar
patricia
Andalucia Guru
Posts: 2514
Joined: Thu Jun 24, 2004 7:56 pm
Location: torrox Costa

FILLING OUT A HOJA DE QUEJAS Y RECLAMACIONES

Postby patricia » Thu May 14, 2020 5:18 pm

My cat sadly died at the vets a few weeks ago due to neglect. She wasnt treated at all. I do not want to go into too many details because it is very painful. I have had an excellent UK vet look at her treatment report. Two altogether which contradict themselves and also give medical assessment which are impossible.

I want to fill in a complaints form but I am wondering if you can at the vets. I have just finished my report and reduced it down to about A4 but I have looked at one I think and I would not be able to put all of that in.

I know pets do die and although I was treating my cat for kidney disease all of her numbers were good. Bu she did have high blood pressure and hypertension for which I took her in to be treated which they failed to treat leading to her death.

Can I ask respectfully not to answer with any nasty remarks. I do know that they acted negligently and that is a fact from the medical records provided so it is in black and white and they do not seem to know what they are talking about. I expected to pick up a live cat but instead I had to pick up a dead one.

However all I want to know if it is possible to fill in a complaints form or not. If not I will have to go down another route. I am also going to complain to the veterinary association which is in Madrid.
Torrox Costa "El mejor clima de Europa"

User avatar
patricia
Andalucia Guru
Posts: 2514
Joined: Thu Jun 24, 2004 7:56 pm
Location: torrox Costa

Re: FILLING OUT A HOJA DE QUEJAS Y RECLAMACIONES

Postby patricia » Fri May 15, 2020 11:28 am

I have found the correct site to make a complaint about a vet https://www.colvema.org/index.asp so no need to worry now. It does say you cannot fill in a local complaint form except if you are complaining about something you have purchased.
Torrox Costa "El mejor clima de Europa"


Who is online

Users browsing this forum: No registered users and 3 guests