Consumer Issues

Every municipality in Spain has a public office dedicated to informing you, the consumer, regarding your rights and responsibilities in the case you should have any doubts. The offices are known as "OMIC", which stands for "Oficina Municipal de Información al Consumidor". Ask at the town hall to find out where yours is located.

FACUA-Consumers in Action is a non-governmental and non-profit organization. Since its foundation in 1981, it has been dedicated to the defence of consumer rights. FACUA can be considered a progressive, democratic, plural and participatory organization, independent from government, political parties, religious ideologies and business interests.

To register a complaint against a bank or other financial entity in Spain, the process is as follows:

The first thing you must do is to register a written complaint with the customer service department (servicio al cliente) of the institution in question. Be sure that you leave one copy with the company and have another stamped with the date received. In the case that your complaint is not resolved to your satisfaction, you will need this documentation later.

As a consumer in Andalucia you will find at your disposal dedicated government offices designed to advise you regarding your rights and responsibilities. There are also numerous private consumer organisations that operate at both national and regional level. In the following articles you will find more specific information to help you find your way.