Malaga Airport - Lost Property
Your number one priority is to keep an eye on your bags, but should the unthinkable happen – and you lose something at Málaga Airport – here’s what to do:
You can contact the lost and found office by ringing 952 048 837 or 952 048 851 or central 913 211 000
Email: [email protected]
You can visit the lost and found office in Terminal 3 (T3) in the Departures area. It’s located in the main departure hall behind check-in desks 363-386.
On this page on the Malaga airport operator AENA website and click on 'Lost property button=' there is a form you can download, complete and send to [email protected]
AENA procedure is
- Describe: your belongings, date, flight number, contact information, etc. Fill in the following form and send via email to [email protected]. Be as precise as possible. The information provided must be detailed enough to unequivocally identify your object. Lost and Found Claims
- Confirmation: if your objects are found, we will get in touch with you and provide a registration number. Make an appointment: request an appointment at least 72 hours in advance by sending an email to [email protected]
- Pick-up: the owner must provide proof of identity (national ID card or passport) and a written authorisation if the person who is picking up the object is not the owner. The lost property service is free of charge and therefore items cannot be shipped. If you cannot come to the airport, we recommend that you contact a courier service that could deliver your object to you. The lost property office is located in the T3 departures area, behind check-in desks 363-385.
If you lost an item on the airplane, contact the airline for more information about how to track and recover lost items.
If you lost an item in a taxi, contact the two Malaga taxi association as well. A taxi driver might hand an object to Malaga airport lost property for objects lost by a client picked up at the airport.
In a tyypical year seven thousand items are handed in at Malaga airport. They are generally held for three motnths. Two thousand are collected by owners, two thousand are collected by the finders (after the legal period), three thousand useful items are given to charities.